Unit 06: Room Service

 

 

Section 1: Listening

 

Part A: Listen to the following conversation and fill in the blanks.

 

MP3 ─ 1      

Employee: Room Service. May I help you?

Woman: Yes, please. I’m afraid I’m out of orange juice and Pepsi in my mini-bar.

Employee: Your name and room number, ma’am?

Woman: Lily Evans. I’m in room 313.

Employee: Right. I will 1)_____________________________________ right away. How many mini-bottles will you need?

Woman: Four of each, please.

Employee: Of course. Will there be anything else?

Woman: Can we please have some potato chips? Oh, and we’d like 2)________________________________________ as well.

Employee: Do you need any ice?

Woman: Oh, yes please!

Employee: Very good, ma’am. We can 3)_________________________ you in about ten minutes.
Woman: Thank you.

 

Part B: Listen to the following conversation and answer the questions.

 

MP3 ─ 2      

 

______ 1. Please check off THREE things that Ms. Stanton ordered.

A) Continental breakfast

B) Lobster thermidor

C) Roasted lamb chops

D) Fruit bowl

E) Tiramisu

 

______ 2. How soon does Ms. Stanton want the food delivered?

A) Right away.

B) In twenty minutes.

C) In half an hour.

D) In one hour and twenty minutes.

 

Section 2: Conversations

Please pick the phrase or sentence that best fits the conversation.

 

______ 1. Guest: _________

Employee: Of course. That will include a croissant, milk, orange juice and your choice of tea or coffee.

A) I’d like to order a continental breakfast.

B) I’d like to order dinner, please.

C) I’d like to order the bruchetta, please.

D) What would you recommend for breakfast?

 

______ 2. Guest: There’s no more whiskey or orange juice in my mini-bar.

Employee: _________

A) I’ll send up some mixed nuts and ice to your room.

B) I’m sorry, we don’t restock mini-bars.

C) Do you need more ice?

D) How many mini bottles will you need?

 

______ 3. Guest: _________

Employee: Both are delicious, but I think the steak is better.

A) Which is better, the lamb or the chicken?

B) Which is better, the steak or the lobster?

C) Which dish should I order?             

D) Would you recommend the steak?

 

______ 4. Guest: I’d like to order some cake.

Employee: _________

A) Most guests prefer cake.

B) Do you need some mixers with it?

C) I’m sorry, we are all out of cake, but we do have ice cream.

D) We serve pudding, ice cream and cake. Which would you like?

 

______ 5. Employee: _________

Guest: David Kay. I’m in 490.

A) Your name and room number, please?

B) What would you like to order?

C) When would you like your meal?

D) Will there be anything else, sir?

 

Section 3: Words, Phrases and Grammar

Please match the guests’ requests, comments or problems on the left with the proper employee responses on the right.

 

 

 

Guest

Porter

_______

1) I’d like to order a continental breakfast.

a) The salmon sandwiches and the chicken penne are very popular.

_______

2) There’s no vodka in my mini bar.

b) Would you prefer tea or coffee?

_______

3) Which dish should I order?

c) We will send some more mini-bottles. Do you need any mixers?