Unit 07: Laundry and Valet Services

Part A: Listen to the conversation and fill in the blanks.

MP3 ─ 1      

Laundry Worker: Hello, laundry. May I be of service?

Woman: Yes, this is Janine White in room 229. I have a white 1)_________________________________ that has a wine stain on it. I'd like to get it cleaned, but I'm afraid it will be damaged. There are a lot of pearls and jewels on it, and I don't want them to go missing.

Laundry Worker: There shouldn't be any problem, Ms. Our laundry workers are very careful. If you are worried, please write down 2)______________________________________________ on your laundry list.

Woman: All right. I also have two blouses that need to be pressed.

Laundry Worker: Of course. Please fill out the pressing 3)________________ and put your items in the pressing 4)___________________.

Woman: Thank you very much.

Part B: Listen to the conversation and match the columns below.

MP3 ─ 2      

Please pick the word, phrase or sentence that best completes the dialogue.

______ 1. Guest: When will you bring my laundry back?

Laundry Worker: _________

A) I’ll send someone up immediately.

B) We will bring your laundry back at seven this evening.

C) I'm sorry, but we don't do laundry.

D) We picked up your laundry this morning.

______ 2. Guest: I'd like to wash my dress, but I'm worried they will make a mistake. _________

Receptionist: In that case, please write special instructions on your laundry list. You might write, “Please wash in cold water, not in hot water.”

A) I’m afraid it will fade.

B) It has to be dry cleaned.

C) It's easy to tear.

D) It’s very heavy.

______ 3. Guest: How much will the dry cleaning come to?

Receptionist: _________

A) The pressing comes to NT 20.00. Will you pay by cash or credit card?

B) It will cost NT 3,000 to hand wash all your clothes, sir.

C) All prices are listed on the laundry, dry cleaning and pressing list, sir.

D) Mending a tear costs 4,000 NT, sir.

______ 4. Laundry Worker: Please write down the instructions for your blouse. What does the blouse tag say?

Guest: _________

A) It says to tumble dry on high heat five times.

B) It says to iron on high heat.

C) It says it's a Gucci blouse.

D) It has three round circles and an iron with two dots.

______ 5. Guest: I have some laundry here in my room.

Laundry Worker: _________

A) It will take 24 hours to clean your suits.

B) Please wait until tomorrow to deliver your laundry.

C) There is a washing machine in your room. Please use that.

D) I will send someone up immediately to fetch your laundry.

Change the word in brackets so that it fits the sentence.

1. My suits are _______________________. Can I have them ______________________? (wrinkle, press)

2. The prices are _______________________ on the dry cleaning list. (write)

3. Does your gown need ___________________________? (mend)