一、科目概要:
The course delivers the basic expresses, communications of experiences through oral English in Tourism Industries; but also provides the added- value knowledge of tourism fields.
二、學習目標 :
觀光法規之基本素養與相關管理知能
觀光從業人員倫理與服務熱忱
旅遊導覽解說能力
活動設計與帶領能力
觀光相關證照
職場實習訓練
資料之蒐集、整合與分析能力
資料應用與報告撰寫能力
語言表達與溝通能力
了解在地與國際觀光之特色
三、授課內容 :
Chapter 1: Departure and Arrival
1) Checking in at the airport 2) Passing through customs 3) Airplane English 4) Dealing with lost luggage
Chapter 2: In a Hotel
1) Helping guests check in and out 2) Handing customer service 3) Finding solutions to guest complains
Chapter 3: Eating in a Restaurant
1) Ordering food 2) Making and taking reservations 3) Greeting customs 4) Paying the bill
Chapter 4: Transportation
1) Taking a taxing 2) Riding on a train 3) Renting a car 4) Understanding transportation
Chapter 5: Asking for Directions
1) Learning common place names 2) Giving directions to a place 3) Directing someone on the subway
Chapter 6: Shopping
1) Shopping in duty-free stores 2) Getting the best deal 3) Picking up souvenirs 4) Looking for traditional items