一、科目概要：

The course delivers the basic expresses, communications of experiences through oral English in Tourism Industries; but also provides the added- value knowledge of tourism fields.

二、學習目標 :

觀光法規之基本素養與相關管理知能
觀光從業人員倫理與服務熱忱
旅遊導覽解說能力
活動設計與帶領能力
觀光相關證照
職場實習訓練
資料之蒐集、整合與分析能力
資料應用與報告撰寫能力
語言表達與溝通能力
了解在地與國際觀光之特色

三、授課內容 :

Chapter 1: Departure and Arrival

1) Checking in at the airport     2) Passing through customs    3) Airplane English    4) Dealing with lost luggage

Chapter 2: In a Hotel

1) Helping guests check in and out  2) Handing customer service  3) Finding solutions to guest complains

Chapter 3: Eating in a Restaurant

1) Ordering food  2) Making and taking reservations  3) Greeting customs  4) Paying the bill

Chapter 4: Transportation

1) Taking a taxing   2) Riding on a train  3) Renting a car   4) Understanding transportation

Chapter 5: Asking for Directions

1) Learning common place names  2) Giving directions to a place  3) Directing someone on the subway

Chapter 6: Shopping

1) Shopping in duty-free stores  2) Getting the best deal  3) Picking up souvenirs  4) Looking for traditional items